Last Updated:- 1st March 2014
Pitch22 (“the Operator”) knows that You care how information about You is used and shared and is committed to protecting your and your family’s personal information. The Operator wants its services to be safe and enjoyable for everyone. This Policy aims to help you understand what information the Operator might collect about You and how the Operator uses that information.
The Operator complies with the data protection laws of Malta, transposing the relevant Directive of the European Union. Any personal information provided to or gathered by the Operator is controlled by the Operator (acting as the data controller in terms of data protection laws).
The information gathered and learned from users of the Website helps the Operator personalise and continually improve the experience on the Website of Clubs and of End-Users generally. The Operator uses the information to improve the Website infrastructure and Services offered, including handling of orders, delivery, processing payments, communicating with end-users, updating records, maintaining accounts, and recommending merchandise and services that might be of interest to You. The Operator also uses this information to improve functionality of the Services (including the Pitch22 Web Application) and the Club Merchant Stores, to prevent or detect fraud or abuses and to enable third parties to carry out technical, logistical or other functions on the Operator’s behalf.
Information is received, stored and processed when you submit information on the Website or through the Services, including if submitted for and on your behalf by third-parties. You can choose not to provide certain information but then you might not be able to take advantage of many of the Website, Services or Web Application features. The information that you provide is used for purposes as responding to your requests, customising future services for you, improving stores, and communicating with you.
Certain types of information are processed whenever You interact with the Operator (including for instance through the use of “cookies”, or through email confirmations when You open emails, if your terminal supports such functionality). The Operator might also receive information about You from other sources and this may be added to Your account information.
Website Traffic Information
The Operator may collect information on which pages of the Operator’s Website You visit, IP addresses, the type of browser You use and the times You access the Operator’s Website. This information is used to try to understand customers’ preferences better and to manage the load on servers, so as to improve services and your experience generally.
Customer Service Correspondence
If You send the Operator correspondence, including emails and faxes, information is retained in the records of your account. Customer service correspondence and other correspondence from the Operator to you is also retained in order to keep records of relationships with users, to measure and improve customer service, and to investigate potential fraud and violations of the Operator’s terms and conditions. Over time, such records may be deleted if permitted by law.
Questionnaires, Surveys and Profile Data
The Operator may from time to time, offer optional questionnaires and surveys to users for such purposes as collecting demographic information or assessing users’ interests and needs. The use of the information collected will be explained in detail in the survey itself. If personally identifiable information is collected from users, users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.
If you do not want to receive other direct marketing from the Operator, please adjust your Account preferences to remove your explicit consent to receiving direct marketing.
Cookies are alphanumeric identifiers that are transferred to your computer’s (or other internet-connected device’s) hard drive through your Web browser to enable the Operator’s systems to recognise your browser and to provide certain ancillary services. Cookies may also be used by the Operator for additional purposes, including:
(i) Identifying You when you sign-in to the Website or Services.
(ii) To provide You with product recommendations, to display personalised content, to recognise you as a registered member; amongst other customised features and services the Operator provides.
(iii) Delivering content, including advertisements, relevant to your interests and third-party sites.
(iv) Keeping track of your specified preferences. This allows the Operator to honour your likes and dislikes, such as whether or not you would like to see certain online advertisements. You may generally exercise your preferences through your personal settings in your End-User Account.
(v) Keeping track of items stored in your shopping basket with any Club Merchant Store.
(vi) Conducting research and diagnostics to improve the Operator’s content, products and services;
(vii) Preventing fraudulent activities.
(viii) Improving security.
The “Help” or “FAQs” on the menu bar of most browsers will explain how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete data used by browser add-ons by amending the add-on’s settings.
However please note that cookies allow you to take advantage of some of the Operator’s essential features that facilitate your experience. It is therefore recommended that You leave them turned on. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.
Information about You and other users is an important part of the Operator’s business and the Operator is not in the business of selling it to others.
As the Operator continues to develop its business, it might sell to or buy third-parties, subsidiaries or business entities. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policies (unless, of course, the customer consents otherwise). Also, in the unlikely event that the Operator or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
Other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.
The Operator works to protect the security of your information during transmission by using encryption software. The Operator maintains physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. The Operator’s security procedures may require proof of Your identity before any personal information (including about You) is disclosed to You.
It is important for you to protect against unauthorised access to your password and to your computer and it is strongly advisable to sign off when you finish using a shared computer.
Links to Third-Party Web sites
Your Access Right
You may access a broad range of information about your account and your interactions with the Website for the purpose of viewing and, in certain cases, updating that information. As a data subject you may ask the data controller to confirm whether any of your personal data is being processed.
Notices and Revisions
If you have any concern about Your privacy please e-mail the Operator on email@example.com with a detailed description of your concerns and the Operator will try to resolve the issue for you.